About
- What is Hydrogen?
- Who uses Hydrogen?
- What are the requirements to become a Hydrogen customer?
- What does no-code mean?
- How long does it take to build applications on Hydrogen?
- What is the difference between Hydrogen's no-code platform and a low-code platform?
Legal
- Does Hydrogen support companies registered in Puerto Rico?
- Does Hydrogen check Social Security Numbers on the card issuance?
- Does Hydrogen accept non-profits as customers?
- What corporate entity types are accepted as Hydrogen clients?
- Can debit cardholders reside in a U.S. territory, such as Puerto Rico, the U.S. Virgin Islands, or Guam?
- Can a sole proprietor use the Hydrogen platform?
Pricing
- Are there any setup fees?
- In which states will I need to pay sales tax on top of the Hydrogen SaaS fees?
- Can I charge a fee for my users to create physical cards?
- Can I charge a fee for my users to create virtual cards?
- Can I downgrade my plan?
- What credit cards are accepted as payment for Hydrogen plans?
Security
- Do the debit cards support 3-D Secure (3DS) authentication from Mastercard and Visa?
- Can I disable 2-factor authentication(2FA)?
- How does Hydrogen handle Personally identifiable information (PII)?
- Does Hydrogen offer Two-Factor Authentication (2FA)?
- Does Hydrogen have a Security Policy?
- Does Hydrogen store any end-user account information?
Enterprise
- Do the white labeled debit card programs include a sandbox environment?
- Does Hydrogen have certified implementation partners globally?
- Does Hydrogen offer proof of concept (PoC) or evaluation licenses for enterprises?
- Can Hydrogen be deployed on premises?
- Can Hydrogen be deployed on my own private cloud?
- Can enterprises build custom applications on top of Hydrogen's APIs?
Support
- How do I create a new organization under my master login credentials?
- How do I edit my password used to access the Hydrogen admin portal?
- How do I edit my email address used to access the Hydrogen admin portal?
- How do I edit my company's name or mailing address?
- How do I add operational staff to my Hydrogen admin portal?
- How do I add accountants or finance staff to my Hydrogen admin portal?