It is partially white labeled. All users that link accounts will see the following popup window:
On the next screen, the user will be given a menu of 15,000 financial institutions to search:
There are over 15,000 institutions that are not connected through OAuth by MX - e.g. most regional banks and credit unions. Your users will connect directly to them and never see Hydrogen's name, as shown below:
These connections can take a few minutes to process and can frequently fail, because they are not directly integrated.
There are 7 institutions on the OAuth connection standard, meaning there is a direct integration into them from MX. This makes the connection over 50% faster for your users. These are:
- JP Morgan Chase
- Capital One
- Wells Fargo
- US Bank
- Charles Schwab
These institutions should cover about 50%-75% of the customers you onboard. If a customer uses any of the institutions listed above, they will be taken to a new window and see Hydrogen's branding, as shown below:
If you have signed up for a challenger banking app, you are familiar with this workflow. The customer authenticates on the third-party site and then is re-directed back to the Hydrogen component or white label app. Once the connection is complete, they will receive an email from the institution that looks something like the following:
We are able to white label these screens (where it says "Hydrogen Technology Corporation") for our customers, but it requires individual approval from the banks listed above. This takes at least 4-6 weeks to get approved. Thus, we only offer this option for our Custom programs.
If you do not have a custom program, please notify your customers in your FAQ who Hydrogen Technology Corporation and MX are, so they are not alarmed.