Reserve Account Funding
If your bank doesn't show up in the bank link menu, unfortunately you won't be able to automatically link the account to perform an ACH. You are able to send a Fed Wire to the reserve account at any time. Please note, your bank will likely charge you to do this. There is no charge to use the ACH provided on your Hydrogen portal.
Consumer Card Funding
We support over 15,000 institutions, including thousands of banks. There will be a select few banks (e.g. some newer challenger banks) that don't show up in the menu. 80% of our customers have accounts at the top 10-20 U.S. institutions.
You can ask your customer to try linking another bank account. Please contact us if this becomes a recurring issue and we can try to get coverage for the bank. Alternatively, please see our article on how to push money directly to the cards via Paypal here.