Reserve Account Funding
Please allow up to 3-business days for your ACH into the reserve account to clear. If you require faster funding, please send a Fed Wire to the reserve account. Please note, your bank will likely charge you to do this. There is no charge to use the ACH provided on your Hydrogen portal.
Consumer Card Funding
This depends on if you are offering the default non-instant ACH funding or instant funding (you must be approved by the Hydrogen compliance team to offer this).
It will take up to 3-business days for a consumer ACH to clear by default. The customers won't be able to use the cards until the funds clear.
If you are approved for instant ACH funding, even though it will take up to 3-business days for the ACH deposits to clear, your customers will be able to use the funds right away! This is because we operate on a "good funds model." The ACH is verified using our bank OAuth system before the transfer is initiated. This means we make an assumption that it will properly clear.
Please make sure you have enough money in your reserve account to cover the incoming ACH and a potential cancellation of the ACH by the user. This means you should have at least 1-day of spending in the reserve account for non-instant ACH funding, and 5-days of spending in the reserve account for instant funding.